bjjee Privacy Policy

bjjee collects personal data only to the extent necessary to provide, secure, and improve the platform's services. We do not collect data speculatively or sell it to third parties for commercial gain. The categories of personal data we collect are described below.

Registration and Account Data

When you create a bjjee account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, phone number, and email address. This information is required to create and maintain your account, verify your identity, and comply with responsible gaming obligations.

Identity Verification (KYC) Data

In order to verify your identity and comply with anti-money laundering and responsible gaming requirements, bjjee may request copies of government-issued identification documents such as your National Identity Card (NID) or passport, proof of residential address, and proof of payment method ownership. These documents are processed solely for verification purposes and are stored with appropriate security controls.

Financial Transaction Data

bjjee records all financial transactions associated with your account, including deposit amounts, withdrawal amounts, payment method identifiers (such as bKash wallet numbers or masked card numbers), transaction timestamps, and transaction reference numbers. Full payment credentials (e.g., full card numbers, mobile banking PINs) are never stored by bjjee — these are processed exclusively by the relevant payment provider.

Gaming and Betting Activity Data

bjjee records your gaming and betting activity, including game sessions, bet amounts, game outcomes, win and loss history, and the timestamps of all activity. This data is used to provide the gaming service, detect fraud, enforce responsible gaming limits, and resolve disputes.

Technical and Device Data

When you access bjjee, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and session duration. This data is collected to ensure platform security, diagnose technical issues, and optimise the platform experience for devices commonly used in Bangladesh.

Communication Data

bjjee retains records of all communications between you and our support team, including emails sent to [email protected], live chat transcripts, and any complaint or dispute correspondence. These records are maintained to ensure quality of service, resolve disputes, and meet legal record-keeping requirements.

bjjee processes your personal data only where we have a lawful basis to do so. The primary bases on which we rely are: performance of a contract (providing the gaming and payment services you have requested); compliance with a legal obligation (identity verification, anti-money laundering checks, responsible gaming requirements); and our legitimate interests in operating a secure, fair, and commercially viable platform.

Service Delivery

The most fundamental use of your data is to deliver the bjjee service itself. This includes creating and maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, granting access to games and betting markets, and crediting bonuses and promotional rewards to your account.

Identity Verification and Fraud Prevention

bjjee uses your registration and KYC data to verify your identity, confirm your age (18+ requirement), and detect fraudulent or suspicious activity. This includes cross-referencing account details against self-exclusion registers and sanction lists, monitoring for unusual transaction patterns, and investigating reports of account compromise or payment fraud.

Responsible Gaming

bjjee is committed to responsible gaming. Your gaming activity data is used to monitor for signs of problem gambling behaviour, enforce deposit limits and self-exclusion preferences that you set, and proactively reach out to players who display patterns consistent with gambling-related harm. This is a core and non-optional use of your gaming data.

Customer Support

When you contact bjjee support, your account data, transaction history, and communication records are accessed by support staff to the extent necessary to resolve your query or complaint efficiently and accurately.

Platform Improvement and Analytics

Aggregated and anonymised technical data is used to analyse platform performance, identify and fix technical issues, optimise the user interface for devices commonly used in Bangladesh, and inform decisions about new features and game content. This analytics processing does not identify individual players.

Marketing Communications

bjjee may send you promotional emails or platform notifications about bonuses, new games, and seasonal promotions (such as Eid or BPL season offers) where you have not opted out of marketing communications. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect your ability to use the bjjee platform.

Legal Compliance

bjjee may process and retain your data as required to comply with applicable laws, respond to lawful requests from competent authorities, enforce our Terms and Conditions, and defend against legal claims. This use of data takes precedence over your other privacy preferences where required by law.

bjjee does not sell, rent, or trade your personal data to any third party. Data is shared only in the limited circumstances set out below, and only to the extent strictly necessary for the stated purpose.

Payment Processors

To process your deposits and withdrawals, bjjee shares the minimum necessary transaction data with your chosen payment provider. This may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard. Each payment provider operates under its own privacy policy and is independently responsible for the data it processes on its own systems.

Game Content Providers

bjjee's platform incorporates games and live casino content from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (such as a session token and stake amount) necessary to deliver the game. They do not receive your full identity or payment details.

Identity Verification Services

Where bjjee uses a third-party KYC or identity verification service, your submitted identity documents may be processed by that service on bjjee's behalf under a data processing agreement that requires the provider to handle your data with equivalent protections to those described in this Policy.

Legal and Regulatory Authorities

bjjee may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. Where permitted, bjjee will notify you of such disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bjjee's business, your personal data may be transferred to the acquiring entity. bjjee will notify you in advance of any such transfer and will ensure that the receiving entity is bound by privacy obligations equivalent to those in this Policy.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. bjjee uses cookies and similar tracking technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and ensure the platform functions correctly across your browsing session.

Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the bjjee platform to function. They manage your login session, maintain your account state, and ensure secure page transitions. Essential cookies cannot be disabled without breaking the platform's core functionality.
• Functional Cookies: These remember your preferences, such as your preferred language setting or display options, so you do not need to reconfigure them on each visit.
• Analytics Cookies: bjjee uses aggregated analytics tools to understand how players navigate the platform, which pages receive the most traffic, and where technical issues are occurring. Analytics data is anonymised and is not linked to individual player identities.
• Security Cookies: These help bjjee detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts by recognising legitimate devices associated with your account.

Managing Cookies

You may control cookie settings through your browser's privacy preferences. Most modern browsers allow you to block or delete cookies. However, please be aware that disabling essential cookies will prevent you from logging in to your bjjee account and using the platform's core services. bjjee does not currently use third-party advertising or retargeting cookies.

Session Tokens

bjjee uses secure, HTTP-only session tokens to maintain your authenticated session. These tokens are invalidated automatically upon logout or after a period of inactivity, and cannot be accessed by client-side scripts, reducing the risk of session hijacking.

Security Measures

bjjee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption on all data transmitted between your device and the bjjee platform, encrypted storage of sensitive data at rest, access controls that limit staff access to personal data on a strict need-to-know basis, and regular internal security reviews.

Passwords stored in bjjee's systems are hashed using industry-standard algorithms and are never stored in plain text. bjjee staff cannot view your password. If you forget your password, a reset process is initiated rather than a plain-text password being retrieved or sent.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, bjjee will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. Notifications will be sent to the email address registered on your bjjee account and will include a description of the nature of the breach, the data categories affected, and the steps bjjee is taking in response.

Data Retention Periods

bjjee retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable legal and financial record-keeping obligations. The standard retention periods we apply are as follows:

• Account and KYC data: Retained for a minimum of 5 years following account closure.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session.
• Support communication records: Retained for a minimum of 3 years from the date of each communication.
• Marketing preferences: Retained until you opt out, then updated to reflect your opt-out status for 5 years to ensure compliance.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

Third-Party Security

bjjee conducts due diligence on third-party service providers before sharing any personal data with them. All data processing agreements with third parties include obligations requiring appropriate technical and organisational security measures equivalent to those bjjee applies internally.

As a bjjee player, you hold a number of rights in relation to your personal data. bjjee is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact bjjee's support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

Right of Access

You have the right to request a copy of the personal data bjjee holds about you. bjjee will provide this information in a clear, structured format within a reasonable timeframe following receipt of a verified request.

Right to Rectification

If any personal data bjjee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data — such as your registered name and date of birth — may require re-submission of identity verification documents before it can be amended.

Right to Erasure

You may request that bjjee delete your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to limitations — bjjee is legally required to retain certain financial and KYC records for the periods described in Section 5, and erasure requests cannot override these mandatory retention obligations.

Right to Restrict Processing

In certain circumstances, such as where you contest the accuracy of your data or have objected to processing, you may request that bjjee restrict its use of your data while the matter is under review.

Right to Data Portability

Where bjjee processes your data on the basis of contract performance or your consent, you have the right to receive that data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider if you wish.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. To opt out of all marketing communications from bjjee, contact [email protected] at any time. Your objection will be actioned within 5 business days.

bjjee's services are strictly intended for adults aged 18 and above. bjjee does not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and you believe that a person under 18 has provided personal data to bjjee or created a bjjee account, please contact us immediately at [email protected].

Upon receiving a credible report that an account belongs to or has been accessed by a person under 18, bjjee will immediately suspend the account, delete the associated personal data to the extent not required for legal compliance or fraud investigation, and return any deposited funds to the verified payment source. bjjee will also review its age verification processes to prevent recurrence.

bjjee actively encourages parents and guardians in Bangladesh to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. bjjee supports national responsible gaming initiatives aimed at protecting young people from exposure to gambling content.

Updates to This Policy

bjjee reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will post the updated Policy on this page with a revised effective date and, where the changes are significant, notify registered players via their account email address. We encourage you to review this page periodically to stay informed about how bjjee protects your personal data.

Minor editorial updates — such as clarifications of existing practices, corrections of typographical errors, or reorganisation of content that does not alter the substance of the Policy — may be made without direct notification to players. The effective date shown at the top of this Policy will always reflect the date of the most recent update.

Contacting bjjee About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or bjjee's handling of your personal data, you are welcome to contact our support team at any time. bjjee is committed to resolving privacy-related enquiries promptly and transparently.

Privacy enquiries should be directed to: [email protected] with the subject line "Privacy Enquiry". bjjee will acknowledge all privacy-related communications within 48 hours (Bangladesh Standard Time, UTC+6) and aim to provide a substantive response within 14 business days.

Complaints

If you are not satisfied with bjjee's response to a privacy concern or rights request, you may escalate your complaint by sending a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". bjjee will treat all formal complaints with priority and provide a written resolution within 30 days.