Responsible Gaming at bjjee

bjjee is an adults-only platform. You must be at least 18 years of age to register, deposit, or place any wager on bjjee. This rule is absolute and applies to every player in Bangladesh without exception.

During the account registration process, all players are required to confirm that they are aged 18 or above. bjjee reserves the right to request official proof of age at any point — including before a withdrawal is processed or a bonus is credited. Acceptable proof of age documents include a valid Bangladeshi National Identity Card (NID), a passport, or another government-issued photo identification document that clearly states the holder's date of birth.

If bjjee determines that a player is under the age of 18, or that a player has provided false information regarding their age, the account will be closed immediately. Any balance remaining in the account — including winnings — will be withheld pending investigation, and funds deposited via bKash, Nagad, or other payment methods will be returned to the verified payment source. bjjee does not knowingly allow underage gambling under any circumstances.

Protecting Minors from Access

bjjee strongly encourages parents and guardians in Bangladesh to take active steps to prevent minors from accessing online gambling platforms. If you share a device with younger family members, consider using device-level parental controls or browser filtering tools to restrict access to gambling websites. Never share your bjjee login credentials with anyone under 18, and always log out of your bjjee account when your device is unattended.

For most players, gambling at bjjee is a fun and controlled leisure activity — something to enjoy during BPL season, a few rounds of slots on the weekend, or a live baccarat session in the evening. However, for a small number of people, gambling can shift from entertainment into a compulsive behaviour that causes real harm to their finances, relationships, and mental health.

Recognising the early warning signs of problem gambling is the most important step toward getting back in control. Problem gambling does not always mean spending large amounts of money — it can also involve spending more time than intended, feeling anxious or irritable when not gambling, or gambling to escape stress or difficult emotions rather than for entertainment.

Common Warning Signs

The following patterns may indicate that gambling is becoming a problem rather than a pastime:

• Spending more money on gambling than you planned or can afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money already lost
• Gambling with money set aside for essential expenses such as rent, food, or household bills
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling
• Thinking about gambling frequently throughout the day, even when doing other activities
• Lying to family members or friends about how much time or money you spend on gambling
• Borrowing money — or considering borrowing — specifically to fund gambling sessions
• Using gambling as a way to cope with stress, depression, loneliness, or personal problems
• Neglecting work, study, family responsibilities, or social relationships because of gambling
• Making repeated unsuccessful attempts to cut back on or stop gambling

If any of the above warning signs feel familiar, please read the self-assessment checklist below and consider using bjjee's responsible gaming tools to put some protective boundaries in place. Reaching out to bjjee's support team is always an option — there is no judgment, and your account privacy is respected.

The following questions are designed to help you reflect honestly on your relationship with gambling. Read each question carefully and consider whether the statement applies to you — either currently or at any point in the past twelve months. There are no right or wrong answers, and your responses are private.

If you answer yes to three or more of the questions below, bjjee strongly encourages you to consider activating a self-exclusion period or deposit limit on your account, and to reach out to a support professional for guidance.

bjjee provides a suite of practical tools designed to help players stay in control of their gaming activity. These tools are available to all registered players at any time and can be activated by contacting bjjee's support team at [email protected]. bjjee is committed to processing all responsible gaming tool requests promptly — most requests are actioned within one business day.

Self-exclusion is bjjee's most comprehensive responsible gaming tool. It is designed for players who feel that they need a more definitive break from gambling — whether temporarily or permanently. When a self-exclusion is active, access to your bjjee account is fully suspended. You will not be able to log in, deposit, or place any bets for the duration of the exclusion.

Self-Exclusion Periods

bjjee offers the following self-exclusion durations:

• 6 months — a medium-term break suitable for players who need a structured period away from gambling
• 12 months — a one-year exclusion for players who want a longer recovery period
• 5 years — a long-term exclusion for players who feel gambling has become a serious problem
• Permanent / Indefinite — a lifetime exclusion for players who wish to close their bjjee account and never return to gambling on this platform

What Happens During Self-Exclusion

Once a self-exclusion is activated on your bjjee account, the following actions take effect immediately:

• Your account is suspended and you cannot log in from any device
• All pending deposits are cancelled and refunded to your payment source
• Your account balance is preserved and will be returned to you upon verified request at the end of the exclusion period (for temporary exclusions) or immediately (for permanent closures)
• You are removed from all bjjee marketing communications for the duration of the exclusion
• bjjee will not send you any promotional offers, game recommendations, or bonus notifications while your exclusion is active

Lifting a Self-Exclusion

Temporary self-exclusions of 6 months, 12 months, or 5 years cannot be lifted before the selected end date under any circumstances. This is an intentional design feature — it ensures the self-exclusion period provides a genuine, uninterrupted break. At the end of the exclusion period, access is not automatically restored; you must actively contact bjjee's support team to request reinstatement, which allows for a deliberate, considered decision to return to play.

Permanent self-exclusions are irreversible. bjjee strongly encourages players choosing this option to carefully consider their decision. A permanent exclusion means your bjjee account cannot be reopened under any circumstances, and bjjee will decline any future registration attempts from the same individual.

One of the most effective ways to keep gambling within a healthy budget is to set a firm deposit limit before you start playing. bjjee's deposit limit tool lets you define exactly how much money you are willing to transfer into your account over a given time period — daily, weekly, or monthly. Once the limit is reached, bjjee's payment system will decline any further deposits until the period resets.

How Deposit Limits Work

Deposit limits are calculated on a rolling basis. For example, a weekly limit of ৳2,000 means that across any rolling seven-day window, your total deposits cannot exceed ৳2,000 regardless of how many individual transactions you make or which payment method (bKash, Nagad, Rocket, Upay, or card) you use.

Adjusting Your Deposit Limit

• Decreasing your limit takes effect immediately upon confirmation by bjjee's support team. If you feel you are spending too much, a limit decrease is applied without any waiting period.
• Increasing your limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is genuinely in your interest.
• Removing a limit entirely is treated as a limit increase and is also subject to the 7-day cooling-off period.

Budgeting Tips for bjjee Players

• Decide on your gambling budget before you log in, not during a session when emotions can influence decisions
• Treat your gambling budget as an entertainment expense — money you are comfortable losing, not money you expect to win back
• Never deposit money that is allocated for rent, utilities, food, family expenses, or loan repayments
• Consider setting your deposit limit at the start of each month, aligned with your household budget
• If you frequently hit your deposit limit and feel frustrated by it, treat that feeling as a signal to review your gambling habits rather than as a reason to increase the limit

If you feel that gambling has become a problem for you or someone you care about, reaching out for help is the right move — and the sooner, the better. bjjee's support team is available to assist with account-level tools like self-exclusion and deposit limits. For deeper personal support, professional counselling and helpline services are available to people in Bangladesh.

Contact bjjee Support

For all responsible gaming requests — including self-exclusion, deposit limits, time-outs, and account closures — contact bjjee's support team directly. All responsible gaming requests are treated with complete confidentiality and handled with sensitivity. bjjee staff are trained to handle these requests without judgment.

Email: [email protected] (subject line: "Responsible Gaming Request")
Response time: within 24 hours (Bangladesh Standard Time, UTC+6)

Professional Counselling and Support

For personal counselling, emotional support, or structured programmes designed to address problem gambling, bjjee encourages players to seek assistance from a qualified mental health professional or community support service. Across Bangladesh, a number of NGOs, community health centres, and hospital-based mental health departments offer counselling services for behavioural addictions including gambling.

bjjee also encourages players to speak openly with trusted family members, friends, or a religious community leader if they feel comfortable doing so. Social support networks play an important role in recovery from problem gambling, and shame or secrecy often makes the problem worse rather than better.

Supporting a Family Member

If you are concerned about a family member's gambling behaviour, there are practical steps you can take. Speak to them calmly and without judgment, focus on the specific behaviours you have observed rather than making personal criticism, and encourage them to seek help — including reaching out to bjjee's support team to explore account-level controls. If the family member is a registered bjjee player, a third party may contact bjjee on their behalf to raise a concern. bjjee will investigate all such reports with full confidentiality.

Responsible gaming is not a checkbox for bjjee — it is a core part of how the platform is designed and operated. bjjee believes that sustainable, long-term player relationships are built on trust, fairness, and genuine care for player welfare. A platform that ignores the signs of problem gambling is one that ultimately harms both its players and its own integrity.

bjjee monitors player activity for behavioural patterns associated with problem gambling — including rapid escalation of bet sizes, unusual session durations, and repeated attempts to circumvent deposit limits. Where such patterns are detected, bjjee's team may proactively contact the player to check in, provide information about responsible gaming tools, or place a temporary restriction on the account pending a welfare review.

bjjee is committed to never targeting responsible gaming messaging or deposit limit prompts in a way that feels punitive or shaming. The goal is to support players in staying in control, not to create barriers to enjoying the platform responsibly.

All bjjee staff who interact with players — including support agents, payment processors, and account managers — receive training on responsible gaming principles, how to identify warning signs, and how to escalate welfare concerns appropriately. Player welfare is a shared responsibility across every department at bjjee.

bjjee reviews and updates its responsible gaming policies and tools annually, or sooner if significant regulatory developments, new research on gambling harm, or feedback from players indicates that improvements are needed. Players who have suggestions for improving bjjee's responsible gaming programme are encouraged to share them via [email protected].